We Know Oncology Nurse Navigators Improve Patient Experience, but Measurement Is Difficult
In February 2019, my colleagues and I published a retrospective analysis of patient-reported satisfaction comparing those who had contact with an oncology nurse navigator (ONN) and those who did not. We analyzed surveys from patients with outpatient oncology infusion or radiation oncology visits in a 24-month period. First, we sorted the surveys into two groups—self-reported ONN contact (n = 315) and self-reported no contact with an ONN (n = 172)—and compared satisfaction.
Three New CMS-Approved Quality Measures Added to ONS’s Oncology QCDR
To further support patient-centered care and the value-based care proposition enacted through the Center for Medicare and Medicaid Services (CMS) Medicare Access and CHIP Reauthorization Act of 2015, ONS announces the availability of three innovative, high priority, outcome-based electronic clinical quality measures.
The Difference Between Quality Improvement, Evidence-Based Practice, and Research
As healthcare institutions become ever more complex and our focus on patient experience expands, nurses are leading and participating in research studies, evidence-based practice (EBP) projects, and quality improvement (QI) initiatives with a goal of improving patient outcomes. Research, EBP, and QI have subtle differences and frequent overlap, which can make it a challenge for nurses to identify the best option to investigating a clinical problem.
Personalize Quality-of-Life Measures to Improve Patient Experiences
Quality of life (QOL) is a complicated construct and has been defined many ways. Barbara Anne Biedrzycki, PhD, CRNP, AOCNP®, of the Sidney Kimmel Comprehensive Cancer Center at Johns Hopkins, presented the following view: “Quality of life is achieved when our hopes are matched and fulfilled by our experiences.” She encouraged participants to have a holistic perspective of QOL but to keep in mind that QOL is very individualized—its definition and meaning are different to each individual, and each person finds some factors to be more important than others.